Mon - Sat (8am to 6pm)

BUSINESS HOURS

Office: 504-394-7779

​​​​​​​Text: 504-931-2898

PAYMENT INFOMATION


Q: What type of payments does Custom Stone accept?

A: We accept Cash, Check, and Major Credit Cards.

(additional fee for American Express)


Q: Do I need to put a deposit?

A: Yes, 50% of payment is due before we begin your project.


Q: When will the other 50% be due?

A: The date of installment.

PRODUCT CARE

Q: How do I clean my stone?

A: Warm soap water works fine, but you can buy special stone cleaner.


​Employee of the Month

If you have any other questions or concerns, please feel free to give us a call! 

​504-394-7779

HELP SECTION

404 Engineers Road

Belle Chasse, La 70037

GENERAL QUESTIONS

Q: If I have my own faucet, how much do you charge to install it?

A: If we install faucet only, it is $100 charge only. But, if we have to install plumbing as well, it's an additional $100. 


Q: Is installation Included?

A: When quoted a price it includes HAND fabrication and installation.


Q: How long will it take?

A: Turn around time generally takes 3 to 9 days depending on how  large the project is. 


Q:How much is an estimate?

A: Free! You are at no obligation to use our services once you receive it. But if you do, we come to you for all things related to your project. 


Q: Can I bring my own material?

A: Yes, you can bring your own material to Custom Stone for fabrication.


Q: Does Custom Stone sell granite?

A: Yes, we have over 100+ slabs onsite on any given day.


Q: Can Custom Stone special order granite for me?

A: Yes, we can.


Q: How much will edging cost?

A: Over 95% of edging done with us is FREE!


Q: I have a undermount sink will that cost extra?

A: No, with us all undermount sink installation and fabrication is FREE!


Q: What are major differences with Granite, Quartz, and Marble?

A: Marble is a little weaker and stains. Perfect for bathrooms. Granite is stable and heat resistant to a certain point. Perfect for kitchens. Quartz is very sturdy, but cracks with hot pots and pan. Perfect for outside.


Q: Are you insured?

A: Yes! We are currently covered by marina ( USL& H), Workers Comp, and General Liability.  If there is a special kind of coverage that is required for your job, we might pick it up.