Privacy Policy

Effective Date: August 28, 2026

Custom Stone respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we may collect, how we use it, and the choices you have regarding your information.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, book a consultation, complete a website form, or submit a lead form through an advertisement.

This information may include:

Name
Email address
Phone number
ZIP code or general location
Project type
Project timeline
Information about your remodeling, countertop, cabinetry, commercial, or custom project
Photos, inspiration images, plans, or other project information you choose to provide

We may also automatically collect limited technical information when you visit our website, such as browser type, device type, IP address, pages visited, and general website activity.

How We Use Your Information

Custom Stone may use the information we collect to:

Respond to inquiries and quote requests
Contact you about your project
Schedule consultations, measurements, or appointments
Prepare estimates or proposals
Provide requested products or services
Follow up regarding an existing or potential project
Improve our website, advertising, and customer experience
Measure the effectiveness of our marketing and advertising
Maintain business and customer records
Protect against fraudulent or unauthorized activity

Google Ads and Lead Forms

Custom Stone may use Google Ads and Google-hosted lead forms to allow potential customers to request information or contact us directly through an advertisement.

Information you submit through a Google lead form may be provided to Custom Stone so that we can respond to your request. Google may also process information submitted through its services according to Google's own privacy practices and policies.

We use information received through Google lead forms only for legitimate business purposes related to your inquiry, project, products, or services.

Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to understand how visitors interact with our website, improve website performance, and measure advertising results.

We may use third-party services such as Google Analytics, Google Ads, Meta, Wix, or similar platforms. These providers may collect information about your device, browsing activity, and interactions with our website according to their respective privacy policies.

You may be able to limit or disable cookies through your browser settings.

How We Share Information

Custom Stone does not sell your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business, including website hosting providers, advertising platforms, scheduling systems, payment processors, technology providers, or contractors assisting us in providing services.

We may also disclose information when required by law or when reasonably necessary to protect our business, customers, employees, or legal rights.

Text Messages and Phone Calls

If you provide your phone number, we may contact you by phone or text regarding your inquiry, appointment, estimate, project, or requested services.

Providing your phone number does not require you to purchase any product or service.

We do not sell phone numbers or use customer contact information for unrelated third-party marketing.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to respond to your inquiry, provide services, maintain business records, satisfy legal or accounting requirements, and support legitimate business operations.

Third-Party Websites

Our website may contain links to third-party websites or services. Custom Stone is not responsible for the privacy practices, policies, or content of websites operated by third parties.

Children's Privacy

Our website and services are intended for adults seeking home improvement, construction, remodeling, or commercial services. We do not knowingly collect personal information from children under the age of 13.

Your Choices

You may contact us at any time to request that we update or correct personal information you have provided to us or to ask that we stop contacting you for marketing purposes.

Certain information may need to be retained when required for legitimate business, contractual, accounting, or legal purposes.

Changes to This Privacy Policy

Custom Stone may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Custom Stone
111 W X St
Belle Chasse, LA 70037

Phone: 504-394-7779
Website: signaturecustomstone.com